RETURN VOUCHER OR SAFARI GIFT FAQ
Terms of entry when using Return Voucher or Safari Gift
The Winter Return Voucher entitles one person to a return visit to West Midland Safari & Leisure Park until 4th February 2018 and must be returning in the same vehicle listed on the voucher, OR a safari gift, collected from the Information Kiosk on the day of your visit. If you choose the return visit, the value of the return visit is equivalent to half the admission price paid. If you choose the safari gift, the value of the safari gift is equivalent to half the admission paid and would ordinarily cost you at least £11.50.
The return voucher is non-transferable and is only valid for the vehicle registration written on the voucher. If you have changed your vehicle from the one recorded on the voucher, you must bring proof of ownership of the noted vehicle with you, i.e. insurance document or v5 and similar evidence for the new vehicle. Photo ID will also be required. Limit of one safari gift per voucher. Your details will be stored by us for marketing purposes and to keep you informed of special offers and events. Occasionally, we may also disclose your information to carefully selected third parties. If you prefer not to be contacted at all, please tick the box on the voucher. Please remember, if you do we will be unable to notify you of any special offers.
It is recommended that you arrive before 3pm. Please check the website for up-to-date Opening Times.
This is how it works
If you are arriving by car, when you arrive at the payment booth, our cashier will take a note of your car registration number and give a voucher to all paying occupants inside your car. It is handed to you with your receipt and a free guide map. In order to use your voucher for free admission, simply complete your name and address details and keep it in a safe place until your next visit.
Your Return Voucher allows one person returning in the car with the recorded registration on the ticket, to free admission to West Midland Safari Park as per the dates specified above. Amusement rides will be charged extra.
Thousands of Return Vouchers or Safari Gift tickets are issued and used every year without any problems whatsoever. We hope our simple question and answer section has been helpful to resolve any queries that you might have. If there is a question you have that we have not answered, please contact our information office and we will be only too pleased to assist.
Telephone: 01299 402114.
Frequently Asked Questions
I have been issued with a Return Voucher or Safari Gift, what does this entitle me to?
Your Return Voucher or Safari Gift entitles you to admission to West Midland Safari Park for the same number of paying occupants that came in your vehicle on the initial visit OR a Safari Gift, which you can pick up in the Lost City Plaza Shop on the day you visit. The Return Voucher allows you entry into our 4 mile long self-drive animal reserve, in addition to a variety of other attractions including entry into the Discovery Trail, where you’ll find the Sea lion Show, and both reptile encounters and friendly animal encounters. Within this offer, you can also explore the amusement area’s hippo lake and our African Village with Meerkat Mayhem and walk-through Lemur Woods. In all cases, wristbands or tickets to use the Adventure Theme Park rides are charged extra and are not included with your Return Voucher.
If I am bringing any promotional offer vouchers, am I still entitled to a Return Voucher or Safari Gift?
I have a Return Voucher that was issued in a previous season, can I use it to obtain free admission?
No. They can only be used until the end of the season when they were issued (Please see your ticket for details).
I've lost my Return Voucher, but have my receipt, can I use that to gain free entry?
No, we regret that admission will only be permitted with a valid and current Return Voucher which has been fully completed prior to arrival. We regret that the production of your payment receipt alone does not constitute free admission.
I have extra people coming with me next time, are they covered by my Return Voucher?
The Return Voucher will not cover any extra passengers. You will be asked to pay the standard admission charge to gain admission for each of those extra people. However, they will then receive a Return Voucher or Safari Gift for their next visit.
I have less people coming with me next time, can I have a refund or another ticket issued for those?
Unfortunately those places are forfeited.
My child was under 3 on the date of our first visit, when the Return Voucher was issued. He/she is now 3, do I have to pay for them as they were present last time?
Yes you will have to pay for this child, only the number of people who paid for entry, and were recorded on the Return Voucher will be admitted free of charge.
Can I arrive in a car with a different registration mark to the one shown on the ticket and still gain free admission?
Return Vouchers are not transferable. However, if you have changed your vehicle from the one recorded on the Return Voucher, you MUST bring proof of this vehicle with you i.e.: insurance document or V5. You will also need similar evidence for the new vehicle. Photo ID will also be required.
Can I pass my Return Voucher on to my friend?
Unfortunately Return Vouchers are not transferable. They are to be used by customers arriving in the vehicle used for the first visit, with the registration number that is recorded on the ticket.
What happens if I arrive in a hire car?
If you arrive in a hire car on your initial visit, please let the cashier know this when you arrive. If you use your own car on your initial visit, then arrive in a hire car on your return visit, we will allow free admission for the different vehicle, providing you bring some documentation (e.g. old MOT certificate, old insurance details) which proves that you previously owned the vehicle with the registration recorded on the Return Voucher.
I also purchased wristbands on my first visit; does the Return Voucher include free wristbands next time?
No, sorry. Return Vouchers do not include Adventure Theme Park rides.
It is unlikely that I will use the Return Voucher or Safari Gift, can I have a cash refund?
Sorry, no. No cash alternatives are offered.
What happens if you amend or withdraw the promotion?
West Midland Safari Park reserves the right to amend or alter the conditions of issue associated with the Return Voucher or Safari Gift, or to withdraw the promotion entirely, without any prior notification.
Similarly, should West Midland Safari Park suspect that a Return Voucher or Safari Gift has been wrongly or falsely amended or altered in any way to gain free admission unlawfully, the ticket will not be accepted and free admission not be granted.